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Returns & Exchanges

Returns & Exchanges

We hope you will love your WEHVE piece.

Items may be returned within 14 days of delivery provided they are unworn, unused, and returned in their original condition with all tags and packaging attached.

The following items cannot be returned or exchanged:

  • Sale items
  • Personalized items
  • Made-to-order embroidered items, including pieces embroidered specifically following receipt of your order

To request a return, please email info@wehve.com within 5 days of delivery, including:

  • Order number
  • Name on the order
  • Email address used to place the order
  • Reason for return

Once your return has been approved, we will provide a return shipping label. Returns sent without prior authorization will not be accepted.

Returns must be shipped back within 14 days of receiving the return label. Returns shipped after this period may not be accepted.

Return Costs

The following amounts will be deducted from your refund:

EU Returns

  • Return shipping contribution: €25
  • Return handling fee: €15

Non-EU Returns

  • Actual DHL Express return shipping charges
  • Return handling fee: €15

Additional Charges

Any duties, taxes, customs charges, or administrative fees incurred when receiving the returned item will also be deducted from the refund.

For returns from the United States, DHL Express currently charges an additional administrative import fee of €47, which will be deducted from the refund.

If a return is shipped from an address different from the original shipping address, additional charges may apply.

Refunds

Refunds are issued to the original payment method once the returned item has been received and inspected.

Original shipping charges, duties, taxes, customs charges, return shipping charges, return handling fees, and any DHL administrative fees are non-refundable.

Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

WEHVE reserves the right to refuse a refund if an item has been worn, altered, damaged, washed, or returned in a condition different from that in which it was received. In such cases, the item may be returned to the customer at the customer's expense.

Exchanges

To exchange an item, please return the original item and place a new order. Once the returned item has been received and approved, a refund will be issued in accordance with the policy above.

Please note that exchanges and returns cannot be processed before delivery has taken place.

Refused Deliveries and Order Cancellations

If you refuse a DHL Express delivery or cancel an order after it has been shipped, all shipping costs, duties, taxes, customs charges, return shipping costs, handling fees, and any other charges incurred by WEHVE will be deducted from your refund.

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