Terms & Conditions
SHIPPING AND RETURNS
WEHVE not only cares about its beautiful materials but also about the special touch of its hand made pieces. Since many of our products are made to order, it might sometimes takes a few days to leave our studio. We want to make sure that you are satisfied with your purchase!
Shipping within the EU: All items will be shipped with DHL Express free of charge from Brussels. We normally process your orders within 24 hours, shipping will take 1-3 days depending on location for your package to arrive. Should you need your order expedited contact us at email@example.com with your request and we will do our best to get your products to you as fast as possible. Shipping outside the EU: We will ship all orders outside the EU with DHL Express free of charge. You may be responsible for custom duty depending on the country in which you reside. If you are ordering from the US, please note that for any imports below USD 800.00 you will not be charged import duties. WEHVE has no control over these charges and is not responsible for the payment of this duty. If you choose not to accept your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package to WEHVE.
We hope you will love your purchase as much as we do. Each piece is unique. Variations in color are a result of the unique hand dying process of each garment. In case you are unhappy and want to return an item, we will gladly exchange unworn and unused merchandise. However, goods on the sale from the “SALE” section cannot be returned. Please, email us at firstname.lastname@example.org within 5 days of receipt of goods. No returns will be accepted without authorization/approval. All items that are returned for an exchange or refund must be unworn and should include the packaging and tags and be in the same condition as when it was received. You are responsible for any return shipping cost and any duty. Returns must be shipped back to the indicated address on your return authorization within 14 days.
Should you have any questions prior to your purchase on any of our items feel free to ask. Email us at email@example.com, we are happy to help you!
Data privacy is of high importance for us at WEHVE. We want to be open and transparent with our processing of your personal data. We therefore have a policy setting out how your personal data will be processed and protected.
Why do we use your personal data?
We will use your personal data to send you marketing offers, information surveys and invitations through e-mails. In order to optimize your experience of WEHVE, we will provide you with relevant information, recommend products, send you reminders of products left in your shopping bag and send you personalized offers. All these great services are based on your previous purchases, what you have clicked on and information you have submitted to us.
What types of personal data do we process?
We will process following categories of personal data * contact information such as e-mail address, telephone number and postal code * what products and offers you have clicked on If you have a WEHVE account we will also process your personal data submitted in relation to the account and membership such as * name * address * shopping history * how you navigated and clicked on the site
Who has access to your personal data? We never pass on, sell or swap your data for marketing purposes to third parties outside the WEHVE brand.
What is the legal ground to process your personal data? The processing of your personal data is based on your consent when you agree to direct marketing.
What are your rights ?
Right to access: You have the right to request information about the personal data we hold on you at any time. You can contact WEHVE and we will provide you with your personal data via e-mail.
Right to portability: Whenever WEHVE processes your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification: You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed. If you have a WEHVE account you can edit your personal data under your account and membership pages.
Right to erasure: You have the right to erase any personal data processed by WEHVE at any time.
Right to object to direct marketing: You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt out from direct marketing by the following means: *following the instruction in each marketing mails
How long do we save your data?
We will keep your data for direct marketing until you withdraw your consent.
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.
We use permanent cookies to store your account page and to store your details if you select another start page or "Remember me" when you log in.
What types of personal data do we process?
We will only connect your cookie ID to your personal data submitted and gathered in relation to your account if you are logged in to your account. Who has access to your personal data?
Data is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.